Policies

For inquiries or questions about your order contact : info@pureopulencevault.com

Shipping/Returns

Orders ship daily. Order by 5pm EST for same- day shipping.

Returns:

Items must be sent back to POV within 14 days of the customer having received the package. Eligible items will only be accepted for store credit. Returns after this date are ineligible for store credit and will be returned back to you. ALL ITEMS ARE FINAL SALE! 

ALL SWIMWEAR/INTIMATE WEAR & SALE ITEMS ARE FINAL SALE AND NOT ELIGIBLE FOR STORE CREDIT!

All returned items must be in their original condition: unworn, unwashed, and tags still attached. Any returned items that appear to be worn, washed, or damaged in anyway will result in ineligibility to receive store credit. Ex. Deodorant stains, makeup stains, heavy smells(perfumes, smoke, body odors) etc. will not be accepted.
Customer will be notified that they must pay reshipping fees to have the items sent back to them if items do not meet the return requirements. Any unaccepted store credits that have not had the reshipping fees paid within 30 days will be discarded and no credit will be issued. No exceptions.

*Defective items must be reported within 24 hours of package arrival, if not reported within that time frame, we will not issue credit. If you have received an incorrect item, please contact us within 24 hours of receiving your package. *

Exchanges
At POV, we’re constantly bringing in new merchandise, but in limited quantities. We do not perform exchanges on any merchandise. In addition, we cannot put any merchandise on hold. If you would like to return an item, please follow normal return procedures to send the merchandise back to our facilities. We will issue you a store credit once we've received your return. That way, you may use the credit towards the correct item/size or for another item. Store credits do not expire.

Processing
Because we ship orders daily, we can not make any changes to orders once placed. Once  returned packages arrive to our facilities, it usually takes anywhere from 3-5 business days to process your store credit. 7-10 during holiday seasons. We understand it’s very important for our customers to get their returns processed as soon as possible. Once your return has been processed, you'll be issued a store credit in the form of an Gift Card via email. Store credit covers original purchasing price and tax fees. PLEASE KEEP YOUR RETURN PACKAGE TRACKING. We will only issue credit for packages if customer provides tracking information and shows delivered to our address. Many times customers claim they have returned package but have no proof the item was sent back, therefore, for the customers security and ours, we require proof in the form of a tracking number, showing delivery to our address. No exceptions.

 

Return instructions: Please refer to the “returns”page.